Returns And Exchanges
Processing returns & exchanges may also be delayed.
If you are not fully satisfied with your DR2 by Daniel Rainn purchase, you may send it back to us for a refund or exchange. Click here to begin your return.
- All merchandise must be unworn, with price tags intact.
- Items marked final sale cannot be exchanged or returned. This includes products in the Sale category.
- Returns must be shipped within 30 days. After 30 days returns will not be accepted.
- Refunds are processed within 14 days from receiving the merchandise. You will receive confirmation once credit is processed.
- Exchanges must be for the same item or an item of equal amount (we will waive return shipping fee for US orders)
- If using your own shipping method, please reference the return information that is provided when requesting a return via the Return Portal.
- A $5 shipping & handling charge will be deducted from your refund.
If assistance is needed or you have any further questions, please email firstname.lastname@example.org and you will be contacted within 48 hours.
A shipping return label is provided when requesting a return. No postage is required; however, a $5 shipping & handling charge will be deducted from your refund (unless exchanging the product, then the return shipping charge is waived).